In July 2010, the UN general assembly proclaimed access to safe drinking water and sanitation as a human right. At the same time, water and sanitation are also economic goods. There is a need to get a balance of these two aspects of water. Pricing water fairly and equally is important to sustain and extend the water and sanitation system. In many countries, consumers pay too little for water services. Revenue from water charges does not even cover operation and maintenance of water utilities, let alone (re)investment for the infrastructure. Water and wastewater tariffs determine the level of revenues that service providers receive from users in centralised or semi-centralised systems for the appropriate treatment, purification and distribution of freshwater, and the subsequent collection, treatment and discharge of wastewater. Here, we will introduce water pricing as an important economic instrument for improving water use efficiency, enhancing social equity and securing financial sustainability of water utilities and operators.
A water tariff is the price assigned to water supplied by a public utility generally for both freshwater supply and wastewater treatment. The term is also often applied to wastewater tariffs. Water and wastewater tariffs determine the conditions of service and the monthly bills for water users in various categories and classes. Tariffs are often set by a regulatory agency for the appropriate catchment, purification and distribution of freshwater, and the subsequent collection, treatment and discharge of wastewater.
Wastewater tariffs can be a fixed percentage of water tariffs, or can be set separately.Water charges often contain some elements to address poverty. Connexion fees to a network, or installation costs for pumps are generally charged separately (CARDONE & FONSECA 2004).
Tariff setting practises vary widely around the world, and there is no consensus on which tariff structure best balances the objectives of the utility, consumers, and society (WHITTINGTON 2002).
(Adapted from ROGERS et al. 2001)
Often, consumers pay too little for the water and sanitation services they get. People are not aware of the real costs of providing water and sanitation services because these have been historically heavily subsidised from governments. This is because water is a social good and it was considered a cheap and abundant resource. However, with population growth and much larger communities requiring access to water services, the availability of freshwater is decreasing dramatically in many regions of the world.
Water tariffs are economic instruments that help tackling both challenges of providing water and sanitation services to all citizens at an affordable price and the conservation of water resources.
Proper water tariffs provide incentives to improve sustainable water and sanitation services and to use water resources more efficiently:
Adequate water tariffs allow cost recovery, which is very important to assure well functioning water and sanitation systems. “The figure shows the downward spiral resulting from poor cost recovery. In essence, low levels of cost recovery from users and other sources, lead to insufficient income for the effective and efficient operation and management of the service. This implies a poor ability to invest in the sector, whether through human investment or capital investment. As a result, poor service ensues, leading to the dissatisfaction of users thus decreasing to pay, which, on top of already poor cost recovery levels, further exacerbates the system” (CARDONE & FONSECA 2004).
(Adapted from CARDONE & FONSECA 2004)
Pricing water is a very controversial topic and there is plenty of disagreement about the “right” way of pricing it. Some of the most discussed topics are:
Tariff structures are often complex and difficult to understand for consumers. People are not generally aware about the costs of providing water and sanitation services, it is difficult for them to judge what a “fair” or appropriate price to pay is. Moreover, it must be considered that poor without access to public water network are already paying a high proportion of their incomes either in excessive charges for poor quality water from water vendors, or in lost productivity through time taken by women to collect water from distant sources. Many poor would be willing and able to pay for appropriate low-cost services, if they were shown to be convenient and reliable (CARDONE & FONSECA 2004).
(Adapted from LE BLANC 2008)
Water and wastewater tariffs need to be set, and from time to time, revisited and adapted. The process is often complex and can involve some or all the stakeholders mentioned below. Outside consulting firms, lending institutions and political leaders may be involved as well. The tariff may be determined by a formula embodied in national legislation (e.g. Ukraine), which may also be administered and regulated by a national regulatory body (e.g. Colombia).
At the national level, the following entities usually have a say in defining the environment in which water and sanitation management take place:
Price of water versus the quantity of water used for selected tariffs. The graph shows how the price of water to the consumer changes as the quantity of water used increases for some of these tariff structures. Source: WHITTINGTON (2006)
Monthly water bill versus the quantity of water used for selected tariff structures. The figure illustrates how the customer’s monthly water bill varies as the quantity of water used increases for selected tariff structures. Source: WHITTINGTON (2006)
Water and wastewater tariffs are usually designed as a single part tariff or as a combination of two tariff structures. Charges can be set depending or not from the volume of water consumed. In the first case water metering is needed. A briefly overview of water and wastewater tariffs generally adopted by water utilities is given below:
Water tariffs are applicable at different levels: they can be set either at the service provider level or by national (or local) governments.Tariffs can be categorised in consumer categories and classes and they can be designed within a policy framework that addresses the needs of the poor (CARDONE & FONSECA 2004). Policy makers need to decide which objectives have the highest priority, and where possible, use a range of instruments. Involvement of local communities in the tariff setting process is important to identify the real local needs, the costs of providing a good quality service, and the best ways to recover the costs incurred (CARDONE & FONSECA 2004).

BOLAND, J.J.; WHITTINGTON, D. (2000): Water Tariff Design in Developing Countries: Disadvantages of Increasing Block Tariffs and Advantages of Uniform Price with Rebate Designs. Ottawa, ON, Canada: IDRC Research Paper. URL [Accessed: 20.07.2010]. PDF
CARDONE, R. ; FONSECA, C. (2004): Financing and Cost Recovery. Delft: IRC (International Water and Sanitation Centre). URL [Accessed: 20.07.2010]. PDF
BLANC, D. le (2008): A Framework for Analyzing Tariffs and Subsidies in Water Provision to Urban Households . New York: DESA Working Paper n°63. URL [Accessed: 20.07.2010]. PDF
OLIVER, A. (2006): Water Tariff Increase in Manaus (Brazil): An Evaluation Of The Impact On Households. Paris: DIAL. URL [Accessed: 20.07.2010]. PDF
ROGERS, P.; SILVA, R. de; BATHIA, R. (2001): Water is an Economic Good: How to use Prices to Promote Equity, Efficiency, and Sustainability. In: Water Policy 4, 1–17. URL [Accessed: 22.04.2012]. PDF
TERI (Editor) (2010): Review of Current Practices in Determining User Charges and Incorporation of Economic Principles of Pricing of Urban Water Supply. New Delhi: TERI. URL [Accessed: 22.04.2012]. PDF
WHITTINGTON, D. (2003): Municipal Water Pricing and Tariff Design: a Reform Agenda for South Asia. In: Water Policy 5 , 61–76. URL [Accessed: 20.07.2010]. PDF
WHITTINGTON, D. (2002): Tariffs and Subsidies in South Asia: Understanding the Basics. Washington, D.C.: Water and Sanitation Program; World Bank Institute; PPIAF. URL [Accessed: 20.07.2010]. PDF
WHITTINGTON, D. (2006): Pricing Water and Sanitation Services. Human Development Report 2006. Human development office-occasional paper. New York: UNDP. URL [Accessed: 20.07.2010]. PDF
WSP (Editor) (2000): WSP Water Calendar. Washington D.C. : The World Bank. URL [Accessed: 20.07.2010].

WHITTINGTON, D. (2006): Pricing Water and Sanitation Services. Human Development Report 2006. Human development office-occasional paper. New York: UNDP. URL [Accessed: 20.07.2010]. PDF
The purpose of this paper is to provide the reader with a better understanding of the main issues involved in the design of W&S tariffs. Keywords: Costs of W&S services, objectives of tariff design, tariff options, subsidies, development paths of W&S services.
CARDONE, R. ; FONSECA, C. (2004): Financing and Cost Recovery. Delft: IRC (International Water and Sanitation Centre). URL [Accessed: 20.07.2010]. PDF
This paper provides an excellent overview on financing and cost recovery for the water supply and sanitation services sector in rural and low-income urban areas of developing countries. The document contains also case studies and mini reviews of best publications on financing and cost recovery.
BLANC, D. le (2007): Providing Water to the Urban Poor in Developing Countries: The Role of Tariffs and Subsidies. In: Sustainable Development Innovation Brief 4. URL [Accessed: 20.07.2010]. PDF
This brief explores the role of water tariffs and subsidies as key instrument to achieve the objective of providing safe and affordable drinking water to residents of growing urban areas in developing countries.
BLANC, D. le (2008): A Framework for Analyzing Tariffs and Subsidies in Water Provision to Urban Households . New York: DESA Working Paper n°63. URL [Accessed: 20.07.2010]. PDF
This paper aims to present a basic conceptual framework for understanding the main practical issues and challenges relating to tariffs and subsidies in the water sector in developing countries. The paper introduces the basic economic notions relevant to the water sector; presents an analytical framework for assessing the need for and evaluating subsidies; and discusses the recent evidence on the features and performance of water tariffs and subsidies in various regions, with a special focus on Africa. The discussion is limited to the provision of drinking water to urban households in developing countries.
IWA SPECIALIST GROUP STATISTICS AND ECONOMICS (Editor) (2010): International Statistics for Water Services. The Hague: International Water Association IWA. URL [Accessed: 22.04.2012]. PDF
This short leaflet presents water international statistics for water services, e.g. major cities’ water bills, abstraction sources for drinking water supplies, or a large comparison of water cycle charges.
OECD (Editor) (2002): Social Issues in the Provision and Pricing of Water Services. Executive Summary.. URL [Accessed: 20.07.2010]. PDF
The main focus of the report (here: executive summary) is the affordability of water services in OECD countries, as well as the social measures currently in place aimed at resolving these affordability problems. The report also examines the potential role of the private sector in incorporating the social dimension into water pricing decisions, as well as issues related to making the transition towards higher levels of access to water services.
ROGERS, P.; SILVA, R. de; BATHIA, R. (2001): Water is an Economic Good: How to use Prices to Promote Equity, Efficiency, and Sustainability. In: Water Policy 4, 1–17. URL [Accessed: 22.04.2012]. PDF
This paper focuses on the role of prices in the water sector and how they can be used to promote equity, efficiency, and sustainability.
WHITTINGTON, D. (2003): Municipal Water Pricing and Tariff Design: a Reform Agenda for South Asia. In: Water Policy 5 , 61–76. URL [Accessed: 20.07.2010]. PDF
This paper describes the major elements of a package of pricing and tariff reforms that are needed in the municipal water supply sector in many South Asian cities. Keywords: Increasing block tariffs; Pro-poor policies; Seasonal tariffs; Subsidies; Tariff designs; Water pricing.
WSUP (Editor) (2012): Sanitation surcharges collected through water bills: a way forward for financing pro-poor sanitation?. Discussion paper. London: Water & Sanitation for the Urban Poor (WSUP). URL [Accessed: 15.01.2013]. PDF
This discussion paper is a situation review of sanitation surcharge systems in African cities, focusing on systems designed to raise revenues for improving sanitation in low-income districts. The review considers existing pro-poor surcharge systems in Lusaka and Ouagadougou; systems that cannot currently be considered pro-poor, in Dakar, Beira, and Antananarivo; and the special case of Maputo, where there is ongoing debate about how a surcharge might be introduced.

TERI (Editor) (2010): Review of Current Practices in Determining User Charges and Incorporation of Economic Principles of Pricing of Urban Water Supply. New Delhi: TERI. URL [Accessed: 22.04.2012]. PDF
This report reviews current practices in determining user charges and researches how economic principles of pricing of urban water supply can be incorporates. It researches international practices in the UK, Australia and the Philippines and several cases in India.
IWA SPECIALIST GROUP STATISTICS AND ECONOMICS (Editor) (2010): International Statistics for Water Services. The Hague: International Water Association IWA. URL [Accessed: 22.04.2012]. PDF
This short leaflet presents water international statistics for water services, e.g. major cities’ water bills, abstraction sources for drinking water supplies, or a large comparison of water cycle charges.
http://www.un.org/ [Accessed: 19.05.2010]
This site contains a list of links related to the strategic planning and writing of project proposals and concept notes.
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This web page contains several links and documents related to PM&E.
http://www.unesco.org/ [Accessed: 20.07.2010]
The website of the World Water Assessment Program (WWAP) serves as a thematic entry point to the current UNESCO and UNESCO-led programmes on freshwater. It offers a review of case studies to highlight the challenges that need to be addressed in the water resources sector including water-pricing issues.