WSP (2013): Facilitator’s Reference Guide for Frontline Activators on Interpersonal Communication. Washington: The World Bank Water and Sanitation Program (WSP). URL [Accessed: 28.08.2013]. PDF
This guide is designed to help facilitators train Frontline Activators (FLA) on interpersonal communication skills to enable them to promote hand washing with soap in their communities. It also serves as a detailed reference guide.