Getting communities engaged in water and sanitation projects: participatory design and consumer feedback

Community engagement in water and sanitation service delivery is key for ensuring project sustainability and accountability. This Topic Brief looks at community engagement approaches used by WSUP in three cities within the African Cities for the Future (ACF) programme: Antananarivo (Madagascar), Kumasi (Ghana) and Maputo (Mozambique). The Topic Brief highlights some of the key challenges, and ends with practical recommendations for programme managers about how to engage low-income communities in the design of water supply and sanitation projects.

WSUP (2013): Getting communities engaged in water and sanitation projects: participatory design and consumer feedback. London: Water & Sanitation for the Urban Poor (WSUP) URL [Accessed: 30.06.2019]